Anne Kennedy – Leadership & Management Partner
Anne has been supporting organisations for over 25 years across both the public and private sectors, to drive a customer focused culture through excellent leadership.
She is passionate about delivering good customer service through organisations, from the most senior leader to the staff delivering the service. As a Level 7 qualified coach and MBA graduate, she has worked with organisations to improve how they manage and lead their staff, ensure a customer-centric culture with the right processes for excellence. This means she is able to use her coaching and training skills along with her business knowledge to develop and facilitate an organisation’s strategic thinking around leadership & customer service.
She ensures leaders have the customer at the heart of everything they do and has helped organisations achieve recognition through Quality Standards such as Customer Service Excellence and Investors in People.
Outside work, Anne competes in Triathlons and has a passion for learning about wine, having ran two Wine Societies for many years. This of course means that regular trips into France and wine country are an essential part of her learning.